Terms and Conditions

Bree Mutch, ABN 28955663704, trading as The Reiki Nook, The Reiki College, and The Energy Brewhouse (referred to as "we", "us", or "our") operates this website and provides various wellness services. By accessing our website or using our services, you agree to the following Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time, and such modifications will be posted on our website.

1. BOOKINGS

a. All bookings are made online through our website or by contacting us directly.

b. Full payment is required at the time of booking to secure your appointment, unless stated otherwise. We accept all major credit cards and payments through our online gateway.

c. By making a booking, you acknowledge that you have read and agree to these Terms and Conditions.

2. CANCELLATIONS & RESCHEDULING

a. Cancellation by You
Cancellations must be made at least 48 hours prior to your scheduled session for individual services. Cancellations made with less than 48 hours’ notice will result in the session being forfeited, and no refund will be issued.

b. Rescheduling
You may reschedule your session without penalty if done at least 48 hours before the scheduled appointment time. If less than 48 hours' notice is given, rescheduling is not permitted, and the session will be completed distantly, with a followup email after the completion.

c. Cancellation of Workshops, Events, and Classes
For workshops, events, and group classes, cancellations must be made at least 7 days prior to the start date. If less than 7 days' notice is provided, no refund will be issued.

d. Emergency Cancellations
In the case of emergencies or unforeseen circumstances, exceptions may be made at our discretion. Please contact us as soon as possible to discuss your situation.

3. REFUNDS

a. No Refunds on Services
We do not offer refunds for services once they have been provided or once a session has started. If you fail to attend a booked session without providing the required notice, the payment will be forfeited.

b. Refunds on Events and Workshops
Refunds are available for event and workshop cancellations made more than 7 days prior to the scheduled date. If you cancel within 7 days, no refund will be provided, but you may transfer your booking to another person.

c. Gift Cards and Vouchers
Gift cards and vouchers are non-refundable and non-transferable. They are valid for 3 years from the date of purchase and can be used for any of our services.

4. PAYMENTS

a. Full payment is required at the time of booking for all services, classes, workshops, and events, unless stated otherwise.

b. All prices are listed in AUD and include GST where applicable. We reserve the right to modify our prices at any time. However, changes will not affect any bookings already confirmed.

c. Payment is accepted via our online payment gateway, which supports all major credit cards.

5. LIABILITY

a. We do not accept any responsibility or liability for any injury, loss, or damage suffered by you as a result of your participation in any of our services or events, except where such liability cannot be excluded by law.

b. You acknowledge that our services are complementary therapies that do not replace professional medical advice, diagnosis, or treatment.

c. We are not responsible for any loss or damage incurred due to circumstances beyond our control, such as technical difficulties with our website or payment systems.

6. INTELLECTUAL PROPERTY

a. All content available on this website, including but not limited to text, graphics, logos, images, and videos, is the property of Bree Mutch trading as The Reiki Nook, The Reiki College, and The Energy Brewhouse.

b. You may not reproduce, distribute, or otherwise use any content from this website without our prior written consent.

7. PRIVACY

a. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. For more information, please refer to our Privacy Policy.

b. Any personal data provided by you during booking or while using our services will be used solely for the purposes of providing the requested services and will not be shared with third parties without your consent, except where required by law.

8. CHANGES TO TERMS

a. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

b. Any changes will be effective immediately upon posting to our website. Your continued use of the website and services following any changes constitutes your acceptance of the new Terms and Conditions.

9. GOVERNING LAW

a. These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

b. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

10. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us at:

Bree Mutch
ABN: 28955663704
Email: hello@thereikinook.com
Address: Shop 1 & 5, 180 George st Windsor NSW 2756